View our latest knowledge base articles
Help and advice for using the Psychiatry-UK Patient Management System
Read the answers to our most common questions
When submitting a ticket, you will be asked to log in to our site. These are not the same details you use to log in to the Psychiatry-UK portal. You will have to register an account on this site to submit tickets. You can, however, use the same details when registering your account with us here.
If you forget your password and you are not logged in, visit the login screen and click Don’t remember your password. This will send you an email with a password reset link. If you want to change your password and are already logged in, click My Profile in the sidebar to view your account. Then click Account Details. Enter your new password and click save.
It’s important to test your equipment well before the appointment. You can test your equipment by clicking the pre-call test button at the top of our homepage on our website or by following this link: https://portal.psychiatry-uk.com/precall/.
This test will check the strength of your internet connection and that your microphone and webcam are currently setup to be able to listen to and see the other person.
It is important to use Chrome for this test and for the appointment.
You can only be paid for an appointment if the post-consultation form has been completed at the end (or soon after). Once the form has been submitted, any pending payments for that appointment will be released and money will be transferred into your account soon after. You will also be paid for any billable items that you have raised for that patient after they have made payment of the invoice.
To update your personal details, such as your name, email address or phone number, log in to the portal and click My Profile. Here you will be able to change any of your personal details as well as your account details (email and password) that you use to log in with.
All pending payments due to you before 3rd Feb are being managed through the old version of the back office (V1). These will remain there and be ticked off by the PUK accounts department over the next few weeks. Any new payments for work done after 3rd Feb (V2 Go Live Date) will appear in the new system.
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.