Psychiatry-UK Support Centre

Help and advice for using the Psychiatry-UK Patient Management System

Note: If you are requesting a two-factor authentication reset, please attach a photo/scan of a document which shows your name and the address that you are registered with in the patient portal.

Acceptable documents are UK driver’s licence, passport, utility bill, council tax bill and current student card.


View all of your current support tickets and open new ones



View a range of articles for help with using the new patient management system


Frequently Asked Questions

Read the answers to our most common questions

How do I set up and use 2 factor authentication?
Trouble Logging In - Step by Step Diagnosis
  • Go to login screen –
  • If cannot see login screen then you have been blocked from the system and will need to submit a support ticket with your IP address (which you can obtain here –
  • If you can see the login screen but cannot login then try resetting password
  • If you can login but see blank screen – check you are using latest version of Chrome ( and a basic connection speed of minimum 2mbs (
  • If you have tried all above and still cannot login then submit ticket with permission for IT support to change your password and login as you to diagnose issue
What login details do I use to submit a support ticket?

When submitting a ticket, you will be asked to log in to our site. These are not the same details you use to log in to the Psychiatry-UK portal. You will have to register an account on this site to submit tickets. You can, however, use the same details when registering your account with us here.

How do I reset my password?

If you forget your password and you are not logged in, visit the login screen and click Don’t remember your password. This will send you an email with a password reset link. If you want to change your password and are already logged in, click My Profile in the sidebar to view your account. Then click Account Details. Enter your new password and click save.

How do I test my equipment?

It’s important to test your equipment well before the appointment. You can test your equipment by clicking the pre-call test button at the top of our homepage on our website or by following this link:

This test will check the strength of your internet connection and that your microphone and webcam are currently setup to be able to listen to and see the other person.

It is important to use Chrome for this test and for the appointment.

How do I get paid?

You can only be paid for an appointment if the post-consultation form has been completed at the end (or soon after). Once the form has been submitted, any pending payments for that appointment will be released and money will be transferred into your account soon after. You will also be paid for any billable items that you have raised for that patient after they have made payment of the invoice.

How do I update my account details?

To update your personal details, such as your name, email address or phone number, log in to the portal and click My Profile. Here you will be able to change any of your personal details as well as your account details (email and password) that you use to log in with.

Where are all my pending payments?

All pending payments due to you before 3rd Feb are being managed through the old version of the back office (V1). These will remain there and be ticked off by the PUK accounts department over the next few weeks. Any new payments for work done after 3rd Feb (V2 Go Live Date) will appear in the new system.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.