Psychiatry-UK Support Centre

Help and advice for using the Psychiatry-UK Patient Management System

2 Factor Authentication for ALL accounts has now been activated.

Please read this article for more information

If you would like to report a bug, please submit a support ticket describing the issue and select Issue or Bug as the category.

Knowledge Base

View a range of articles for help with using the new patient management system

Knowledge Base  

Support Tickets

Use support tickets to contact the support team or report issues and bugs that you find within the system

Manage Tickets  

Change Log

Find out about the latest updates to the system and any new features that we have added

News and Updates  

Frequently Asked Questions

Read the answers to our most common questions

How do I set up and use 2 factor authentication?
Trouble Logging In - Step by Step Diagnosis
  • Go to login screen – https://portal.psychiatry-uk.com/
  • If cannot see login screen then you have been blocked from the system and will need to submit a support ticket with your IP address (which you can obtain here – https://www.ipchicken.com/)
  • If you can see the login screen but cannot login then try resetting password
  • If you can login but see blank screen – check you are using latest version of Chrome (https://www.whatismybrowser.com/) and a basic connection speed of minimum 2mbs (https://www.broadbandspeedchecker.co.uk/)
  • If you have tried all above and still cannot login then submit ticket with permission for IT support to change your password and login as you to diagnose issue
What login details do I use to submit a support ticket?

When submitting a ticket, you will be asked to log in to our site. These are not the same details you use to log in to the Psychiatry-UK portal. You will have to register an account on this site to submit tickets. You can, however, use the same details when registering your account with us here.

How do I reset my password?

If you forget your password and you are not logged in, visit the login screen and click Don’t remember your password. This will send you an email with a password reset link. If you want to change your password and are already logged in, click My Profile in the sidebar to view your account. Then click Account Details. Enter your new password and click save.

How do I test my equipment?

It’s important to test your equipment well before the appointment. You can test your equipment by clicking the pre-call test button at the top of our homepage on our website or by following this link: https://portal.psychiatry-uk.com/precall/.

This test will check the strength of your internet connection and that your microphone and webcam are currently setup to be able to listen to and see the other person.

It is important to use Chrome for this test and for the appointment.

How do I get paid?

You can only be paid for an appointment if the post-consultation form has been completed at the end (or soon after). Once the form has been submitted, any pending payments for that appointment will be released and money will be transferred into your account soon after. You will also be paid for any billable items that you have raised for that patient after they have made payment of the invoice.

How do I update my account details?

To update your personal details, such as your name, email address or phone number, log in to the portal and click My Profile. Here you will be able to change any of your personal details as well as your account details (email and password) that you use to log in with.

Where are all my pending payments?

All pending payments due to you before 3rd Feb are being managed through the old version of the back office (V1). These will remain there and be ticked off by the PUK accounts department over the next few weeks. Any new payments for work done after 3rd Feb (V2 Go Live Date) will appear in the new system.

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