Technical issues

Cannot log in to portal

Please go through the following checklist if you are having problems logging in:

  1. Make sure you are using the latest version of the Google Chrome browser. Click here to check this.
  2. Go to Psychiatry-UK portal login screen, or click here.
  3. If you cannot see the login screen, you may have been blocked from the system and will need to submit a support ticket with your IP address. This can be done by clicking here and telling us the big blue numbers.
  4. If you can see the login screen but cannot log in, then your next step will depend on the error message that is displayed. You can try resetting your password by clicking Reset it here next to “Forgotten your password?”
  5. If you can login but see a blank screen, try clearing your browser cookies and cache. Click here for a guide on how to do that.
  6. Check you have a minimum Internet speed of 2mbs. Click here to check your speed.
  7. Try using the Firefox web browser, which can be downloaded from here.

If you have tried all of the above and still cannot log in, submit a support ticket and give us as much information as possible regarding your issue.

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