Technical Issues

Cannot login to back office – Step by Step Diagnosis

Please follow these steps if you are having trouble logging into the back office:

  • Go to login screen –
  • If cannot see login screen then you have been blocked from the system and will need to submit a support ticket with your IP address (which you can obtain here –
  • If you can see the login screen but cannot login then try resetting password
  • If you can login but see blank screen – check you are using latest version of Chrome ( and a basic connection speed of minimum 2mbs (
  • If you have tried all above and still cannot login then submit ticket with permission for IT support to change your password and login as you to diagnose issue

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