Technical issues

Test your computer for audio or visual problems

Before attending a meeting, please run a pre-call test by following the instructions below:

  1. Ensure you are using the latest version of Google Chrome.
  2. Go to the Psychiatry-UK website, or click here.
  3. Click PRECALL TEST at the top of the page.
  4. Click Run Test.

 

Problem with your microphone

Did you see a box that asked for permission to use your microphone? Try reloading the page again and see if the box appears. You can also check your internal microphone works by clicking here.

If you are still having problems, please click here to read our article on setting up your camera microphone in Google Chrome.

 

Problem with your camera

Did you see a box that asked for permission to use your camera? Try reloading the page again and see if the box appears. You can also check your camera works by clicking here.

If you are still having problems, please click here to read our article on setting up your camera microphone in Google Chrome.

 

Problem with your Internet connection speed

If you are trying to connect to the Internet with a connection speed lower than 1Mbps, it’s likely that you will not be able to use your webcam. Click here to test your Internet speed.

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