Appointments

Adding an AdHoc appointment slot

1. Go to the “Booking Calendar” page.
2. Select the doctor from the dropdown box.
3. Click on the desired start time for the slot.
4. Choose “AdHoc Appointment Slot” from the “Entry Type” dropdown box.
5. Complete the required information.
6. Click Submit.

Removing an appointment slot

1. Go to the “Booking Calendar” page.
2. Select the doctor from the dropdown box.
3. Find the slot that you wish to remove.
4. Hover over that slot and click Remove Slot.

Note: A manually removed slot will not be automatically created again even if you refresh your schedule. New slots for this date/time will need to be added manually as an ‘adhoc’ slot. (See above)

Refreshing appointment slots

If a doctor changes his/her schedule, it is necessary to refresh the database to remove or add the new slots. This will happen automatically every night but can also be forced.

1. Go to the “Staff” page.
2. Click the doctor’s name.
3. Go to the “Schedule” tab.
4. Scroll to the bottom and click Refresh appointment slots.
5. Wait for the “Success” confirmation message to appear.

Unreserving an appointment slot

Occasionally you may accidentally click on an appointment slot in the calendar and then realise you don’t need to make an appointment or it is the wrong day or time. In this case, it is possible to instantly unreserve the slot by clicking on “RESERVED” in the appointment slot box.

Only unreserve if you are certain that another admin or online user is not currently making a booking with this slot.