Psychiatry-UK v2.0

It’s been a long time coming (7 months in fact) but it’s finally arrived. The new patient management system (affectionately known as PUK2) is now live and has big list of requested improvements and fixes from version 1 – (thanks version 1 – it was a blast!). Not all the features that were requested have been included in this first release – sorry folks, there were just too many to fit in to the timeline, but we will be adding in the best/most important over time – please be patient with us.

So we move on to version 2 with excited anticipation…

Yes there will be frustration and shouting and stamping of feet, please just try to be patient. During the first few day/weeks there are bound to be some issues – remember folks this software is at beta stage (staff testing) so still not properly field tested so there WILL be some bugs but were hoping to squash most of the nasty ones during the first 24-48 hours. After that we will work on the most important – and no it doesn’t matter how loud you shout, we will decide what gets fixed first (unless you bribe us with lashings of cake and beer of course!).

No, seriously, we will work through the most important bugs and fixes as quickly as we can. Then of course there is the inevitable feature requests – those you can submit a ticket through our helpdesk. These will be reviewed regularly and the really good ones will be costed and if given the thumbs up will be thrown to the developers on a regular basis. We are releasing updates to the system every 3 months but of course any fixes will update immediately. Keep an eye out for updates – we will post a ‘changelog’ every 3 months and probably update notices in between those. Have fun


What’s New?

  • New user interface
  • Personalised dashboard with ‘To Do’ list
  • Embedded payment system for manual appointments
  • Calendar events
  • Doctor and Admin tasks
  • Task reminders
  • Internal messaging with notifications
  • Flexible appointment slots
  • Improved PDF invoices
  • Secure document sharing
  • Branded notifications
  • Bespoke confirmation emails depending on Treatment
  • Face to face appointments can be added
  • Star ratings added to doctor profiles
  • Automated invoicing
  • Add a flag to a patient record
  • Ability to message the Psychiatrist through Patient Portal
  • Patient Sharing
  • Follow up emails

System Improvements

  • Faster
  • More stable
  • Industry standard codebase and data systems
  • Industry standard user authentication
  • Industry standard payment systems

Bug Fixes

  • Online Payments not going through
  • Payments being made but no associated appointment
  • Appointment slots getting corrupted
  • Duplicated patients
  • Patient notes not being saved
  • Email issues

Operating Upgrades

  • Authentication now uses Auth0
  • Upgraded the SMTP (outgoing emails) system to SendGrid
  • Payment System now uses Stripe
  • Amazon S3 Servers used for storage and back ups
  • 24/7 IT Support with Online Chat and Support Ticketing

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